23 Secrets Call Center Employees Won’t Tell You Never

Here's the awful truth - unless you never have to deal with people in your next career position, you'll still get about 90% of the above happening in whatever field you choose. There will always be clients/customers/vendors/etc that will be mean. You usually have to talk with them via telephone. It sucks, but that's the reality of work.


1. You’ve abused the amount of “personal time” you’re allotted because of the stress speaking with customers gives you.


2. You’ve actually purposely hung up on someone and pretended that it was an accident.

23 Secrets Call Center Employees Won't Tell You

3. You’ve perfected your “nice-ty” voice.

23 Secrets Call Center Employees Won't Tell You
Island Def Jam / Via ihaveamessybun.com
“Nice-ty” is a mixture of nastiness and niceness.

4. You’ve put someone on hold for an incredibly long time because you hoped that they would hang up.

23 Secrets Call Center Employees Won't Tell You
Nickelodeon / Via xclusivetouch.co.uk

5. You’ve given people wrong information before just so they would get off your phone.

23 Secrets Call Center Employees Won't Tell You

6. The work bathroom is actually a place of solace for you.

23 Secrets Call Center Employees Won't Tell You

7. Office gossip within the call center is so good.

23 Secrets Call Center Employees Won't Tell You
MTV / Via nyulocal.com
Did you know Karen’s brother’s ex-wife is a cheater? Girrrrlll.

8. If you work in an outbound call center, people will curse you out if you call their homes after 6 p.m.

23 Secrets Call Center Employees Won't Tell You
The Geffen Film Company / Via giphy.com
But you can’t control it!

9. Additionally, people have asked you to “Put them on the do not call list.”

23 Secrets Call Center Employees Won't Tell You
Little do they know, that only applies to telemarketers, not market researchers (people who do surveys).

10. The rules and regulations within a call center can sometimes make the work environment feel like high school.

23 Secrets Call Center Employees Won't Tell You
Bravo / Via blog.marketo.com
Really? We can’t use our cell phones at our desks?

11. Sometimes the supervisor doesn’t even want to talk to an irate customer.

23 Secrets Call Center Employees Won't Tell You
Which is annoying because then you have to think of a clever way to get an angry person off of your line.

12. You’re supposed to speak with confidence, even if you aren’t quite sure what you’re saying is true.

23 Secrets Call Center Employees Won't Tell You
Fox / Via wifflegif.com

13. Despite what the meanie on the phone says, most people in call centers have four-year undergraduate degrees.

23 Secrets Call Center Employees Won't Tell You
NBC / Via wifflegif.com
Yeah, people are smart.

14. Sometimes an incredibly nice person will come on your line, but it takes every fiber of your being to help them.

23 Secrets Call Center Employees Won't Tell You
You’re just so drained.

15. You’ve come so close to calling a customer on the other end of the phone out of their name.

23 Secrets Call Center Employees Won't Tell You
But then you remember you have bills to pay.

16. You’ve given the meanest stank-eye whenever someone says, “Just take it one call at a time.”

23 Secrets Call Center Employees Won't Tell You
Because that actually makes it a lot worse. WHY ARE THERE SO MANY CALLS?!

17. You’ve cracked up laughing after getting off of the phone with someone who thought you were “so patient.”

23 Secrets Call Center Employees Won't Tell You
CBS / Via sodahead.com
You’ve just become numb so it seems like patience.

18. Sometimes you’re not all the way clear on information you can and cannot release without an authorization on file.

23 Secrets Call Center Employees Won't Tell You
Fox / Via degrassi.wikia.com
Hold on, let me check on that for you.

19. You’ve muted a customer to “look for more information,” but you were really just taking a bite out of your sandwich.

23 Secrets Call Center Employees Won't Tell You

20. You actually keep a ton of snacks at your desk.

23 Secrets Call Center Employees Won't Tell You
Which doesn’t help your waistline since you’re leading such a sedentary lifestyle while in the call center.

21. Although sometimes the questions you get from customers can be difficult, having faulty work equipment makes your job even worse.

23 Secrets Call Center Employees Won't Tell You
Cartoon Network / Via adventuretimepop.wordpress.com
Does this computer have to freeze after every click I make?

22. Constantly being micromanaged makes you want to scream.

23 Secrets Call Center Employees Won't Tell You
Disney / Via comicvine.com
ANOTHER EVALUATION?!

23. It may be a hard and sometimes thankless job, but it’s great that you keep your cool…most of the time.

23 Secrets Call Center Employees Won't Tell You
Via memecenter.com
Credits: Buzzfeed